Effective Date: 10/01/2025
We want every customer to be completely satisfied with their purchase from Poly Furniture by Blue Star Carpentry. Please review our easy return and refund process below.
1. Return Eligibility
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Requests must be made within 14 days of delivery.
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Items must be unused, unassembled, and in original packaging.
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Custom-built and made-to-order furniture are non-returnable.
2. How to Start a Return
Contact our support team:
📧 in**@***************ry.com
📞 (888) 453-3257
Please include your order number, photos (if applicable), and reason for return. Once approved, we’ll provide instructions for shipping your return.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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Please pack items securely to prevent damage during transit.
4. Refunds
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Refunds are issued after inspection of returned items.
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Refunds will be processed to the original payment method within 7–10 business days.
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Shipping fees are non-refundable.
5. Damaged or Defective Furniture
If your order arrives damaged:
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Notify us within 48 hours of delivery.
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Include photos and details of the damage.
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We’ll arrange for a replacement, repair, or full refund at no cost.
6. Cancellations
Orders can be canceled within 24 hours of purchase. After production or shipment begins, cancellations may not be possible.
7. Need Help?
We’re here to make your experience seamless. Contact us for assistance with returns, exchanges, or order questions:
8. Contact Us
For privacy-related questions or requests, please reach out:
📧 Email: in**@***************ry.com
📞 Phone: (888) 453-3257
🌐 Website: www.bluestarcarpentry.com